Question 1

What is the Back For Good (BFG) service?

Accepted Answer

Back For Good (BFG) is Rimkirim's international shipping service designed for Indonesians who are relocating back to Indonesia and want to send their personal belongings safely and legally from overseas.

Last Updated 01 June 2026

Question 2

Can Rimkirim handle exports or imports other than personal moving goods?

Accepted Answer

Yes, we do. Besides handling personal moving goods, Rimkirim also offers Delivery Goods (Barang Kiriman) service for general import and export shipments.

Question 3

From which countries does Rimkirim Back For Good operate?

Accepted Answer

Rimkirim serves shipments from more than 220 countries worldwide across 6 continents, except countries under active conflict.

Question 4

Which international courier partners does Rimkirim use?

Accepted Answer

Rimkirim partners with trusted international couriers such as FedEx and DHL for air shipments.

Question 5

How long does the shipping take?

Accepted Answer

For example, from the UK to Indonesia by air takes approximately 4–8 days, with an additional 4–10 working days for the import clearance process.

Question 6

How does the shipping process work?

Accepted Answer

The process is door-to-door; items are picked up at the origin address and delivered directly to the destination address in Indonesia.

Question 7

How do I book a Back For Good shipment?

Accepted Answer

You can book by contacting Rimkirim customer support and completing the booking at least 3 days before your preferred pickup date.

Question 8

How many days in advance should I book a pickup?

Accepted Answer

Pickup must be booked at least H-3 (3 days before the desired pickup date).

Question 9

Can I reschedule my pickup date?

Accepted Answer

Yes, pickup can be rescheduled with the help of Rimkirim customer support on working days.

Question 10

What happens if the courier fails to pick up my package?

Accepted Answer

You can contact Rimkirim's customer support to reschedule the pickup.

Question 11

Are pickups available on weekends or public holidays?

Accepted Answer

No. Pickups are only available on working days and are subject to local public holidays.

Question 12

What should I prepare before the pickup day?

Accepted Answer

You must pack your items properly and prepare all required import documents before pickup.

Question 13

What are the requirements for the pickup location?

Accepted Answer

Please ensure that there is a parking area available for the courier's vehicle at the origin address during the scheduled pickup time.

Question 14

Do I need to provide proof documentation of the items before pickup?

Accepted Answer

Yes. Please provide clear photos or documentation of the items before shipment as proof that your items have been picked up.

Question 15

Do I need to pack everything myself?

Accepted Answer

Yes. You are required to pack your moving goods well before the pickup takes place.

Question 16

What is the best way to pack my items?

Accepted Answer

The recommended method is using cardboard boxes (moving boxes). Other options like suitcases, hard cases, or duffle bags are acceptable, though other packaging types are not recommended due to damage risks.

Last Updated 01 June 2026

Question 17

Are there specific box recommendations for different countries?

Accepted Answer

Yes, for example, "Double Cardboard Moving Boxes" are recommended for the UK, "PPS Heavy Duty Moving Boxes" for Australia, and "Dundergubbe" moving boxes from Ikea for the Netherlands.

Question 18

Can I use bubble wrap or excessive tape on the outside of my boxes?

Accepted Answer

While you can, please note that using bubble/plastic wrap or full tape on the exterior of a box will trigger an Additional Handling Surcharge (AHS) of IDR 495,000 per box.

Question 19

What happens if I use a suitcase for my shipment?

Accepted Answer

Suitcases are allowed, but they are subject to an Additional Handling Surcharge (AHS) of IDR 495,000 per suitcase. Suitcases must also be securely locked.

Question 20

Are there size or weight limits?

Accepted Answer

There is no strict minimum or maximum, but packages over 31 kg or exceeding size limits may incur additional handling fees.

Question 21

How should I wrap my box?

Accepted Answer

Wrap each item individually with bubble wrap before placing it inside the box.
Use strong tape (5 cm wide) and seal the box using the H-taping method. Make sure all edges are tightly sealed.
Place the AWB on the largest or top side of the box.

For a more detailed guide, check our Instagram post here: https://www.instagram.com/p/DRwHSdQk_dk/?img_index=1

Last Updated 01 June 2026

Question 22

What items are not allowed to be shipped with Rimkirim?

Accepted Answer

Prohibited items include alcohol, cigarettes, vape products, weapons, explosives, cash, jewelry, and plants/vegetation.

Question 23

Can I send food or drinks?

Accepted Answer

Some food and beverages may be shipped but must be declared in advance and are subject to restrictions.

Question 24

Are electronics with batteries allowed?

Accepted Answer

Yes, but you must inform Rimkirim in advance as they are categorized as special items.

Question 25

Can I ship new items or souvenirs?

Accepted Answer

Yes, but new items may be subject to import taxes. Rimkirim recommends separating new items from used goods.

Question 26

What items can I ship only if I notify Rimkirim beforehand?

Accepted Answer

Dangerous goods, electronics with batteries, new items/souvenirs, personal goods, and food/drinks must be reported to Rimkirim before shipping.

Question 27

Will my package be opened?

Accepted Answer

Yes, according to Customs procedures, shipments may be opened for physical inspection to ensure the contents match the Packing List and to check for undeclared items.

Question 28

Will my items be taxed?

Accepted Answer

Used personal belongings can be exempted from import taxes if specific criteria are met. However, new items will be subject to tax.

Question 29

What are the specific requirements for tax-exempt "Barang Pindahan" status?

Accepted Answer

To qualify for tax exemption, you must have lived or studied abroad for at least one year and provide a Surat Keterangan Pindah (SKP) from the KBRI and a Graduation Certificate or Letter of Assignment. For more information you can contact our CS.

Last Updated 01 June 2026

Question 30

What are the specific requirements for tax-exempt "Barang Penumpang" status?

Accepted Answer

If the total value of your goods is more than USD 500, there will be import tax applied.

Question 31

What other identity documents are needed for Indonesian Customs (Barang Pindahan)?

Accepted Answer

Required documents include a Surat Keterangan Pindah (SKP) from KBRI, passport copy, packing list, boarding pass, flight ticket, ECD, proof of study/work abroad, e-NPWP or KTP, proof of dimension measurement, and shipment documentation.

Last Updated 01 June 2026

Question 32

What other identity documents are needed for Indonesian Customs (Barang Penumpang)?

Accepted Answer

Required documents include a passport copy, packing list, boarding pass, flight ticket, ECD, e-NPWP or KTP, proof of dimension measurement, and shipment documentation.

Question 33

Why is E-NPWP required?

Accepted Answer

If an E-NPWP is not provided, a higher income tax rate may apply.

Question 34

What are the ECD / Arrival Card, Arrival Stamp, and Boarding Pass (Bukti Kedatangan Customer)?

Accepted Answer

These documents will be required as the main condition to qualify for tax exemption on shipments of Barang Pindahan and Barang Penumpang.

Question 35

What is a Commercial Invoice/Packing List?

Accepted Answer

It is a document detailing basic shipment information, including sender and receiver details, description of goods, the quantity of items, and the total value of the goods.

Question 36

Will my shipment be inspected by Indonesian Customs?

Accepted Answer

Yes. Customs may conduct document verification and physical inspections to verify the contents against the declared documents.

Question 37

When must I arrive in Indonesia?

Accepted Answer

To qualify for moving goods status, the owner must arrive in Indonesia no more than 3 months before or after the goods arrive.

For passenger goods status, the owner must arrive in Indonesia no more than 15 days after the passenger arrival, and 30 days before the passenger arrival.

Last Updated 01 June 2026

Question 38

When will I receive the invoice?

Accepted Answer

The invoice is issued after the courier confirms the final weight and dimensions, usually when the shipment arrives in Indonesia.

Question 39

Are taxes and duties included in Rimkirim's rates?

Accepted Answer

No. Import taxes (Import Duty/Bea Masuk, VAT/PPN, and Income Tax/PPH) are separate components and are paid directly to Customs billing. However, Rimkirim can assist in applying for a Duty/Tax exemption for those qualified under the "Moving Goods" category.

Last Updated 01 June 2026

Question 40

Who pays the taxes: the sender or the receiver?

Accepted Answer

Taxes can be paid by either the sender or the receiver. FedEx will pay the taxes upfront to the Customs billing (Bea Cukai) with additional processing and disbursement fees applying.

Question 41

Can the shipping cost change after pickup?

Accepted Answer

Yes. Final costs may change if the courier's measured weight or dimensions differ from initial estimates or if there's any additional warehouse fee.

Question 42

How is "Volumetric Weight" calculated?

Accepted Answer

It is calculated by multiplying the Length x Width x Height (in cm) and dividing the total by 5,000 (based on FedEx standards).

Please note that different carriers may use different volumetric calculation methods, so the final volumetric weight may vary depending on the shipping provider.

Last Updated 01 June 2026

Question 43

Will my package be subject to an Additional Handling Surcharge (AHS)?

Accepted Answer

Yes, an Additional Handling Surcharge applies to shipments that require special care, extra labor, or cannot be processed through standard, automated sorting systems.

For detailed criteria and examples of shipments that may incur AHS, please refer to our Additional Handling Surcharge (AHS) guideline (based on FedEx standards).

Last Updated 01 June 2026

Question 44

What is a "Warehouse Fee"?

Accepted Answer

This is a temporary storage fee charged during Customs physical inspection. The first 1–3 days are free, but from the 4th day onwards, a fee of IDR 2,000 per kg per day is applied.

Question 45

How can I track my shipment?

Accepted Answer

Shipments can be tracked through our website using a tracking number. All updates on your shipment's status will be available there.

Question 46

Can I track the Customs clearance progress specifically?

Accepted Answer

Yes, once the shipment arrives in Indonesia, you can track the update of the import clearance process through our tracking page.

Question 47

Is insurance included in the rate?

Accepted Answer

It is not explicitly stated whether insurance is included in the base rate — the rate focuses on shipping cost based on weight/dimensions and potential surcharges. We recommend contacting customer support to confirm specific insurance coverage options.

Last Updated 01 June 2026

Question 48

What should I do to prepare for a potential weight or dimension dispute?

Accepted Answer

It is highly recommended to document the weight and dimensions of your packages with photos or videos before they are picked up.

Question 49

How does Rimkirim handle disputes regarding courier measurements?

Accepted Answer

If the courier's measurements are higher than yours, you can submit photo/video documentation of the box dimensions and weight (with the AWB label attached) as evidence for an appeal. Rimkirim will then assist in the formal appeal process with the courier.

Last Updated 01 June 2026

Question 50

How do I submit a claim or complaint for lost or damaged items?

Accepted Answer

Lost Items

If your item is missing during shipment, submit a Lost Item Claim Form with:

Video of unboxing
Photos of the missing item
List of lost item and its value
Invoice

Damaged Items

If your item arrives damaged, submit a Damaged Item Claim Form with:

Video of unboxing
Photos of the damaged item
List of damaged item and its value
CIPL (Commercial Invoice Packing List)

Rimkirim customer support will help submit claims or disputes to the courier if supported by proper documentation. (Note: the approval or rejection of any claim is decided by FedEx based on their evaluation.)

Last Updated 01 June 2026

Question 51

What types of items are not eligible for claims?

Accepted Answer

Based on FedEx regulations, these are the types of items that are not eligible for claims:

Film, photographic images (including photographic negatives), photographic chromes and photographic slides.
Any commodity that by its inherent nature is particularly susceptible to damage, or the market value of which is particularly variable or difficult to ascertain.
Antiques, or any commodity that exhibits the style or fashion of a past era and whose history, age or rarity contributes to its value. These items include, but are not limited to, furniture, tableware and glassware.
Glassware, including, but not limited to, signs, mirrors, ceramics, porcelains, china, crystal, glass, framed glass, and any other commodity with similarly fragile qualities.
Plasma screens.
Jewelry, including, but not limited to, costume jewelry, watches and their parts, mounted gems or stones (precious or semiprecious), industrial diamonds, and jewelry made of precious metal.
Furs, including, but not limited to, fur clothing, fur-trimmed clothing and fur pelts.
Precious metals, including, but not limited to, gold and silver bullion or dust, precipitates, or platinum (except as an integral part of electronic machinery).
Stocks, bonds, cash letters or cash equivalents, including, but not limited to, food stamps, postage stamps (not collectible), traveler's checks, lottery tickets, money orders, gift cards and gift certificates, prepaid calling cards, and credit cards (excluding those that require a secure code for activation), bond coupons, and bearer bonds.
Liquor stamps and tax stamps.
Collector's items such as coins, stamps, sports cards, souvenirs and memorabilia.
Guitars and other musical instruments that are more than 20 years old, and customized or personalized musical instruments.
Scale models (including, but not limited to, architectural models and dollhouses) and prototypes.

Different carriers may have different policies, restrictions, and claim eligibility requirements depending on their own terms and conditions.

Last Updated 01 June 2026

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